Frequently Asked Questions

StackBuilder is designed to solve homogeneous stacking problems, which means it can ONLY solve problems involving a single item (box/case). Also, for the time being, it builds solutions from homogeneous layers in which the vertical axis remains the same. It cannot provide solutions where a « turned » item is used to fill the remaining space.

You can send an email to the StackBuilder technical support address: This email address is being protected from spambots. You need JavaScript enabled to view it.
To help us resolve your problem, please state the version you are using and the exact error message, and/or provide screenshots.

In the Tools / Settings menu you will find the language and unit system options.

Every analysis can be exported as an analysis report. The « W » button at the top left of the analysis result window opens the report generation. The report can then be exported to .doc, .pdf or .html.

In the Tools / Settings menu, the Report tab lets you choose where the company logo is placed. The logo is displayed at the image's own size, so make sure you create an image with the right dimensions.

The « Search for the optimal case » function compares the packing of an item across a list of cases taken from your database.

When creating an item, or editing one you have already created, a button at the bottom left of the window saves the item to your database.

A user's database can be shared with a group of users. To set this up, contact technical support at This email address is being protected from spambots. You need JavaScript enabled to view it., naming the reference user and the users to attach to their database.